Privacy Policy

1. Introduction

Madhu Herbals Private Limited ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Medhya AI app and related services.

2. Information We Collect

We may collect the following categories of data:

• Account information (name, email, credentials)
• Demographics (age, gender identity, location, height, weight)
• Wellness information (goals, symptoms, preferences, habits)
• Progress metrics (check-ins, logs, measurements)
• Communication data (AI coach conversations, support messages)
• Usage and device data (feature usage, device/OS, IP, analytics)

3. How We Use Your Information

• To provide personalized wellness plans and recommendations
• To operate and improve app functionality and performance
• To process subscriptions and payments
• To communicate account updates and support responses
• To maintain security, prevent abuse, and comply with legal obligations

4. Legal Basis (GDPR)

Where applicable, we process personal data under consent, contract performance, legitimate interests, and legal obligation bases.

5. How We Share Information

We do not sell personal data. We may share data with:

• Trusted service providers (hosting, analytics, support, payments)
• Legal authorities where required by law
• Business transfer counterparties in mergers/acquisitions
• Other parties when you explicitly consent

6. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and legitimate operations, then securely delete or anonymize it.

7. Data Security

We use industry-standard safeguards (encryption in transit, controlled access, monitoring, and operational policies), while recognizing no system is 100% secure.

8. International Transfers

Data may be transferred to and processed in Singapore and other jurisdictions where our providers operate, with safeguards where required by law.

9. Children's Privacy

The App is not intended for users under 18. If we learn we have collected data from a child under 18, we will delete it promptly.

10. Your Privacy Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, restriction, objection, and withdrawal of consent rights.

11. Cookies and Tracking

We use cookies and similar technologies for essential functionality, analytics, and personalization. You can manage preferences via device/browser settings.

12. Third-Party Services

This policy does not govern third-party websites/services linked from the App. Review their privacy terms separately.

13. California Privacy Rights (CCPA)

California residents may have rights to know, delete, and non-discrimination under applicable law.

14. Changes to This Policy

We may update this policy and will notify users of material changes through app, email, or website notice.

15. Contact Us

Email: privacy@getmedhya.com

Support: support@getmedhya.com

Address: Madhu Herbals Private Limited, 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409015

16. Jurisdiction-Specific Disclosures

Additional disclosures may apply for Singapore (PDPA), European Union/UK/Swiss users (GDPR/UK GDPR), Australian users, and other jurisdictions as applicable.