Medhya AI

Terms of Service

Last Updated: January 8, 2026

1. AGREEMENT TO TERMS

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Madhu Herbals Private Limited, a company registered in Singapore (“Company,” “we,” “us,” or “our”), concerning your access to and use of the Medhya AI mobile application and related services (collectively, the “App”).

By accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the App.

2. DESCRIPTION OF SERVICE

Medhya AI is a wellness application that provides:

  • Health and wellness tracking
  • Custom meal plans
  • Symptom tracking and monitoring
  • Lifestyle advice and recommendations
  • AI-powered wellness coaching
  • Personalized workout plans
  • Progress monitoring and analytics

IMPORTANT DISCLAIMER: Medhya AI is a wellness and lifestyle app designed to support your general health and wellness goals. It is NOT a medical device and does NOT provide medical advice, diagnosis, or treatment. The App and its AI coach are not substitutes for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

3. ELIGIBILITY

You must be at least 18 years of age to use the App. By using the App, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are accessing the App on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

4. ACCOUNT REGISTRATION

4.1 Account Creation

To access certain features of the App, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access to your account

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

5. SUBSCRIPTION AND PAYMENT TERMS

5.1 Free Trial

We may offer a free trial period for new users. The duration and terms of the free trial will be specified at the time of sign-up. We reserve the right to modify or discontinue free trial offers at any time.

5.2 Subscription Plans

After the free trial (if applicable), continued access to the App requires a paid subscription. We offer:

  • Monthly subscription plans
  • Annual subscription plans

Subscription fees, features, and terms will be displayed within the App and at the time of purchase.

5.3 Payment

  • All fees are exclusive of applicable taxes unless otherwise stated
  • Payment will be charged to your chosen payment method at the beginning of each subscription period
  • Subscription fees are non-refundable except as required by law or as expressly stated in these Terms

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each subscription period unless canceled before the renewal date. You will be charged the then-current subscription fee. We will provide notice of any price increases in accordance with applicable law.

5.5 Cancellation

You may cancel your subscription at any time through your account settings or the App store where you purchased the subscription. Cancellation will take effect at the end of the current billing period. You will retain access to paid features until the end of your billing period.

5.6 Refund Policy

Refunds are handled according to the policies of the platform through which you purchased your subscription (Apple App Store, Google Play Store, or our website). Generally, subscription fees are non-refundable, but we will consider refund requests on a case-by-case basis for extenuating circumstances.

6. DATA COLLECTION AND USE

6.1 Information We Collect

To provide personalized wellness services, we collect:

  • Demographic information (age, location)
  • Gender identity
  • Health and wellness information (symptoms, health goals, dietary preferences)
  • Progress data (weight, measurements, activity levels)
  • Communication with the AI coach
  • Usage data and app interactions

6.2 Use of Information

We use your information to:

  • Provide and personalize wellness plans, meal plans, and workout recommendations
  • Enable AI coaching features
  • Track your progress and goals
  • Improve and optimize our services
  • Communicate with you about your account and our services

6.3 Privacy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to our data practices as described in the Privacy Policy.

7. USER RESPONSIBILITIES AND CONDUCT

7.1 Acceptable Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the App in any way that violates applicable laws or regulations
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Use the App to transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to the App or related systems
  • Interfere with or disrupt the App or servers connected to the App
  • Use automated systems (bots, scrapers) to access the App
  • Reverse engineer, decompile, or disassemble any portion of the App
  • Use the App for any commercial purpose without our express written consent

7.2 Health and Safety Responsibilities

You acknowledge and agree that:

  • You are responsible for consulting with healthcare professionals before starting any new diet, exercise, or wellness program
  • You will not rely solely on the App for health-related decisions
  • You will seek immediate medical attention for any emergency health conditions
  • You will inform your healthcare provider of your use of the App and any wellness programs you are following

8. MEDICAL DISCLAIMER AND LIMITATION OF LIABILITY

8.1 No Medical Advice

THE APP AND ALL CONTENT, RECOMMENDATIONS, AND COACHING PROVIDED THROUGH THE APP ARE FOR INFORMATIONAL AND WELLNESS PURPOSES ONLY. THEY DO NOT CONSTITUTE MEDICAL ADVICE AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR HEALTH CONDITION.

8.2 Not a Substitute for Professional Care

The AI coach and any recommendations provided through the App are not substitutes for the advice, diagnosis, or treatment provided by a qualified healthcare professional. Never disregard professional medical advice or delay seeking it because of information you receive through the App.

8.3 Use at Your Own Risk

Your use of the App and reliance on any information provided is solely at your own risk. We do not guarantee any specific health outcomes or results from using the App.

8.4 Emergency Situations

If you are experiencing a medical emergency, call emergency services immediately. DO NOT use the App for emergency medical situations.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Intellectual Property

The App, including all content, features, functionality, software, code, designs, graphics, text, and other materials, is owned by Madhu Herbals Private Limited or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws.

9.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Download and install the App on devices you own or control
  • Access and use the App for your personal, non-commercial use

9.3 Restrictions

You may not:

  • Copy, modify, distribute, sell, or lease any part of the App
  • Attempt to extract the source code of the App
  • Create derivative works based on the App
  • Remove or alter any copyright, trademark, or other proprietary notices

9.4 User Content License

By submitting any content through the App (including health data, feedback, or communications with the AI coach), you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and analyze such content solely for the purpose of providing and improving our services.

10. THIRD-PARTY SERVICES AND LINKS

The App may contain links to third-party websites, services, or resources. We are not responsible for and do not endorse the content, products, services, or practices of any third parties. Your interactions with third parties are solely between you and such third parties, and you agree that we are not liable for any loss or damage incurred as a result of such interactions.

11. MODIFICATIONS TO THE APP AND TERMS

11.1 Modifications to the App

We reserve the right to modify, suspend, or discontinue any aspect of the App at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the App.

11.2 Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by:

  • Posting the updated Terms within the App
  • Sending you an email notification (if you have provided an email address)
  • Displaying a prominent notice within the App

Your continued use of the App after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the App and cancel your subscription.

12. TERM AND TERMINATION

12.1 Term

These Terms remain in effect while you use the App or maintain an account.

12.2 Termination by You

You may terminate your account at any time by:

  • Following the account deletion process in the App settings
  • Contacting our customer support
  • Canceling your subscription through the relevant app store

12.3 Termination by Us

We may suspend or terminate your access to the App immediately, without prior notice or liability, for any reason, including if you:

  • Breach these Terms
  • Provide false or misleading information
  • Engage in fraudulent activity
  • Violate applicable laws or regulations

12.4 Effect of Termination

Upon termination:

  • Your right to access and use the App will immediately cease
  • We may delete your account and all associated data
  • Provisions of these Terms that by their nature should survive termination will survive (including intellectual property rights, disclaimers, indemnification, and limitations of liability)

13. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR RELIABILITY OF CONTENT
  • UNINTERRUPTED OR ERROR-FREE OPERATION

WE DO NOT WARRANT THAT:

  • The App will meet your requirements or expectations
  • The App will be available at all times or free from errors
  • Any information provided through the App is accurate, complete, or reliable
  • Any defects in the App will be corrected

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits or revenue
  • Loss of data
  • Loss of business opportunities
  • Personal injury or property damage
  • Health complications or adverse health outcomes

14.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE APP OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED SINGAPORE DOLLARS (SGD $100), WHICHEVER IS GREATER.

14.3 Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers and limitations of liability set forth herein and that the same form an essential basis of the bargain between us.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Madhu Herbals Private Limited, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

  • Your use or misuse of the App
  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your violation of any third-party rights
  • Any health complications arising from your use of the App or implementation of its recommendations

16. DISPUTE RESOLUTION

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

16.2 Jurisdiction

You agree that any dispute arising from or relating to these Terms or the App shall be subject to the exclusive jurisdiction of the courts of Singapore.

16.3 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at support@getmedhya.com to attempt to resolve any dispute informally.

16.4 Arbitration (Optional)

If we cannot resolve a dispute informally within 30 days, either party may elect to have the dispute resolved through binding arbitration in Singapore under the rules of the Singapore International Arbitration Centre (SIAC), with one arbitrator appointed in accordance with such rules. The arbitration shall be conducted in English.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the App and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the extent necessary to make it valid and enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

17.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, pandemics, or government actions.

17.7 Notices

We may provide notices to you via email (to the address associated with your account), through the App, or by posting on our website. Notices shall be deemed given 24 hours after sending (if by email) or upon posting (if via the App or website).

18. CONTACT INFORMATION

If you have any questions, concerns, or complaints about these Terms or the App, please contact us at:

Madhu Herbals Private LimitedEmail: support@getmedhya.comAddress: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409015

For support inquiries, please use the in-app support feature or email: support@getmedhya.com

BY USING THE MEDHYA AI APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.